| clubZone Ticket Purchase Policy |
|
The occasion for which the tickets are purchased for is here after referred to as the Event.
The producer or promoters of the Event is hereafter referred to as the Promoter.
The premises of the Event is hereafter referred to as the Venue.
|
| Who We Are |
|
clubZone.com is an agent to the Promoter(s) and Venue(s); of Events for which you purchase tickets. clubZone.com will handle each transaction and collect payment for the Promoter.
clubZone.com sells tickets on behalf of promoters, agencies, dj's, teams, bands and venues, which means clubZone.com does not set the ticket prices, entry policies, or determine seating locations. Tickets are generally sold through several distribution points, including online, phone call centers, ticket centers and box offices. All distribution points access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, clubZone.com does not control this inventory or its availability, and can make no guarantee as to ticket availability.
|
| Online Information |
|
Event information is provided by the Venue and / or the Promoter. Therefore, clubZone.com does not guarantee the accuracy of the information listed on this website. Should you have any questions, please contact the Promoter at the phone number listed on the event page.
clubZone.com will not be liable for any loss or damages of any kind incurred as a result of the information contained here.
|
| Liability |
|
The purchaser of the ticket(s) assumes any and all liabilities as to the risks and dangers that may result from the Event and waives any claim for loss or damage whatever the cause, incurred or suffered, whether occurring before, during or after the Event.
clubZone.com is not liable for any claims of the Event, left undelivered by the Promoter and / or Venue.
|
| Ticket Pricing and Payment |
|
The face value of the ticket is determined by the Promoter. clubZone.com does not determine the face value of the ticket.
Depending on the ticket handling procedure for the Event, a service charge may be applied to each ticket. This fee covers such expenses as ticket processing, merchant fees, shipping and handling, administrative procedures, etc. You will be notified of this charge on the cost summary page before you complete your transaction. An additional service charge will be applied to tickets bought over the phone. Please note that service charge is non-refundable.
clubZone.com accepts VISA, MasterCard, and American Express credit cards. Charges will appear as "myZone Media Inc." or "clubZone.com Tickets" on your credit card statement. If you are buying tickets for an event in Vancouver BC and you wish to pay for your tickets with cash, please visit the clubZone office at 1040 Hamilton Street in Yaletown.
A transaction receipt will be emailed to the email address you provided. Please print and save a copy for your records.
|
| Ticket Delivery / Pick-up Options |
Will-Call
If you choose to pick up your tickets at will-call, please bring photo ID & the matching credit card used to purchase the tickets. Your ticket(s) will be waiting for you at the entrance of the venue at the event start time.
Ticket Mail-Out
If you selected a mail-out option, arrival dates and shipping cut off dates are:
- Arrive in 3-5 business days via express mail. Cut off is 5 business days.
- Arrive in 5-7 days via regular mail. Cut off is 5 business days.
- Arrive in 1-3 days via FedEx. Cut off is 3 business days. Please note that FedEx does NOT ship to PO boxes.
Shipping fees are non-refundable.
Please ensure that you will be able to check your mail within 7 days of completing your order.
We currently do not ship outside Canada or the United States.
Note:
- Not all tickets have mail-out options. Some tickets only have advance pick-up and/or will-call options.
- For new years eve tickets that are purchased more than 3 weeks in advance, please allow for additional time for shipping as quite often physical ticket inventory is not always received from the Event Promoter until 3 weeks before the date of the event.
Advance Pick-up
You can optionally pick up your tickets from the clubZone head office in Vancouver BC.
If you do not pick up your tickets in advance, they will be automatically moved to the will-call window at the specified cut-off time.
You must provide photo ID and the credit card used to purchase your tickets in order to pick-up your tickets.
Only the credit card holder can pick up the tickets.
Occasionally, some tickets will be marked as "will-call only, no physical tickets available for pickup". If you see this option for your ticket, the advance pick up option is not available. Your only option is to pick up your tickets at the event (will-call).
clubZone.com Vancouver Pickup Address
- clubZone.com Tickets, Suite 307 - 1040 Hamilton Street (Yaletown), Vancouver, BC, Canada. Ticket Hotline: 1-866-824-8212. Hours of operation: Monday - Friday 1:30pm - 6:00pm PST. Click here for Google Map
|
| Refunds / Exchanges |
|
All sales are final - no refunds or exchanges, unless approved by the Promoter. In the event that an exchange is approved, the full purchase price of the ticket will be refunded less any service charges, transaction charges, and/or shipping and handling fees.
clubZone.com does not decide whether there will be a refund issued. As such, clubZone will have no responsibility to issue refunds. However, if the Promoter determines that a refund is to be issued, then clubZone.com will process refunds for tickets sold through our website, call center, and at our physical distribution points.
Should a refund be issued, it will be by the same method of payment that was used to purchase the tickets. If a credit card was used, the refund can only be issued to that particular card. Service charges and transaction fees are not refundable.
Before a refund or exchange is issued, any tickets picked up or shipped out must be shipped back to clubZone.
Tickets are void if declared stolen.
|
| Event Entry |
|
Entry into the Venue and Event is up to the discretion of the Venue and / or the Promoter with regard to ticket-holder's age, attire, or state of health.
It is the Venue and / or the Promoter's responsibility to check tickets and identification at the event.
The rules enforced or displayed on the premises of the Event apply to the use of the ticket(s) purchased.
The Venue or the Promoter reserves the right to refuse access to the Event or evict any person whose behavior is deemed inappropriate with or without a refund.
Ticket holders may be searched at the entrance of certain events.
Ticket holders may be prohibited to enter with alcoholic beverages.
Cameras or any other type of recording devices may be prohibited.
|
| Privacy Policy |
clubZone does not store any of your credit card information in house; for security reasons, all data is stored with our transaction gateway provider www.e-xact.com. E-xact Transactions uses real-time IP-based transaction technology to provide secure, fast, reliable payment processing services.
USER PRIVACY AGREEMENT
It is clubZone policy to respect the privacy of its users. clubZone will not monitor, edit, or disclose any personal information about you or your use of the Service, including its contents, without your prior permission unless clubZone has a good faith belief that such action is necessary to:
- conform to legal requirements or comply with legal process;
- protect and defend the rights or property of clubZone;
- enforce the terms of service; or
- act to protect the interests of its members or others
You agree that clubZone may access your account, including its contents, as stated above or to respond to service or technical issues.
|
| Member Communications Policy |
|
clubZone.com may from time to time send out communication pieces either by direct mail and or email to notify customers about upcoming specials (i.e.: early bird pricing on New Years Eve tickets). In the event that you wish to no longer receive emails from us, simply click the unsubscribe button at the bottom of the email and you will automatically be removed from our list.
|
| Security of the Transaction Process |
|
All pages where sensitive data is exposed are protected by 128 bit encryption SSL provided by GeoTrust.com.
What is SSL: Short for Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the internet. SSL works by using a private key to encrypt data that's transferred over the SSL connection. Both Netscape Navigator and Internet Explorer support SSL and many Web sites use the protocol to obtain confidential user information, such as credit card numbers. By convention, URLs that require an SSL connection start with https instead of http.
We have safely sold products and services online to tens of thousands of customers over the years without any security issues whatsoever. We store all critical data with E-xact.com to further enhance this level of security. Data is encrypted the entire way and you can be 100% confident that we will not expose your credit card information to anyone. In the event that you are still uncomfortable using a credit card online, you can always call us by phone: 1.866.824.8212 or if you are in Vancouver Canada visit our head office (address above).
|
|
|
|
|
