Printing - Frequently Asked Questions

Q: Will I get to see a sample of my tickets before they are shipped out?
A: Yes, a proof will be sent to you for your approval prior to printing and processing your payment
Q: I haven’t received my proof yet, when will I get it?
A: If your order was submitted before 11am PST you will receive your proof the same business day by 2pm PST. If you submitted your order after 11am your proof will be sent to you by 2pm PST the following business day.
Q: I didn’t receive a receipt when I placed my order, how do I know if my payment went through?
A: Your payment will not be processed until you have approved your ticket proof for printing, at that time we will process your payment and email you a sales receipt. If there are any problems with the card or information is missing we will contact you at that time to sort out payment before the tickets are shipped out.
Q: How long will it take to get my tickets?
A: If your tickets are approved by 3pm PST and you are picking them up at our Vancouver B.C. office, they will be ready at 5:30pm. If you chose to have them shipped they will be sent via UPS the following business day and will arrive in 1-2 business days if you selected UPS Priority, 3-4 business days if you selected UPS Economy, and UPS Ground ranges from 3-10 business days depending on your location.
Q: Do you provide graphics for the tickets?
A: We do not have stock graphics in house. All logos and graphics must be provided by the customer.
Q: What size and format should my image be?
A: We accept jpg, gif, psd, and png files. For a “Pure Image” ticket the ideal dimensions for the image are 565 by 710 pixels. Logos should be at least 200 by 200 pixels. All images will be printed in black and white so images with high contrast are recommended as they will print more clearly.
Q: I want to order multiple ticket types for the same event; do I need to submit a separate order for each ticket type? Do I have to pay the minimum $34.95 fee for each set if they’re less than 350 tickets?
A: If you are only making one change to each set like price or colour then you can submit them together and just include instructions in the “Extra Info” field  of the submission form (e.g., 100 General admission tickets and 100 VIP tickets). For these orders you will not be charged the minimum $34.95 fee for each set, however, for each ticket type in which the quantity is less than the 350 ticket minimum a $5 design change fee will be applied to you order. Note: Change fees may still apply if you are seeking a bulk discount rate and have multiple ticket types.
Q: Can I get a rush order on my tickets?
A: Rush orders are subject to our availability. Due to our fast turnaround time a high order volume it may not be possible to bump your order up in the design queue but we will try our best to accommodate your needs. To inquire about a rush order please email or contact 1.855.769.9663 Option 1.

For all other questions or concerns please email or contact 1.855.769.9663 Option 1.