|Tickets - Frequently Asked Questions
1) How can I tell which part is the best party to go to?
The events for which we are selling tickets for are automatically ranked based on how well they are selling so you can quickly see which events are the hottest in your city. Keep in mind many hot parties that were just recently put online may not yet be ranked well so be sure to comb through the listings to find the event that best suits your preferences. Also note that we sell tickets online for thousands of events each year so if you call up our customer service department in New York asking their opinion on a show in San Diego they probably won’t have too much insight for you ;)
2) How many tickets have been sold for a particular event?
This website is just one of many outlets that most event promoters use to sell their tickets. That being said, we can’t tell you how many tickets have been sold, or when the event will sell out… we simply get notified by the event promoters when to stop selling. For New Years Eve tickets be sure to buy all the tickets that you need in one block as many events will sell out weeks before Dec 31st.
3) What does “notify me” mean?
When an event sells out, we collect names and email addresses of people that would like to be notified IF additional tickets are put online for sale by the event promoter. This notification system is known as “notify me”.
4) An event sold out – will you release more tickets?
We do not determine the quantity of tickets available nor do we know if more will be released. If an event is sold out we suggest you submit your info in the “notify me” page. IF more tickets are released at a later time the website will automatically inform you via email.
5) An event is sold out; all of us already have tickets – we just need 1 more for a friend… can you help?
The best thing you can do is get on the “notify me” list in case additional tickets come available. We do not know if more tickets will be made available; this is 100% up to the event promoter. To avoid situations like this we highly recommend that you get as many tickets as you need in one block up front.
7) How can I tell if my order was approved? I never received a confirmation email...
After your order is approved, it should take you to a page that says: “Your order was processed successfully. Your reference number is #123456...”, and an email auto-responder then sends an email receipt to the email address you listed in the contact information page. Occasionally these emails don't make it through to people; be sure to check your spam folder. If you did not see this “order processed successfully page” or get the confirmation email, there is a very good chance your order did not go through. You may also go to the “Track my order” page from point 6) above to see the status. If you still have questions, you can call us toll free at 1.866.824.8212 and press 2 for customer service.
8) What is will-call? How do I pick up my tickets from will-call?
Will-call means you pick up your tickets at the door of the event, on the night of, after doors have been opened. Simply show up to your event with the same credit card that was used to purchase your ticket(s), and matching photo ID. Only the credit card holder may pick up tickets.
9) How late can I pick up tickets from will-call/at the door?
We recommend picking them up early, way before 11:00 to avoid line ups and just in case of any unexpected hold ups at the door. Some events have a restriction on how late you can pick up your tickets at will-call/at the door. Please see the details on the event listing.
10) How can I buy tickets?
You can buy tickets securely online 24/7 or by phone at 1.866.824.8212 (press option 1). Please note that phone orders have an additional $3.95 service charge. You can also purchase in person if you are in Vancouver BC from our head office located at 307, 1040 Hamilton Street.
Over New Years Eve we open up multiple NYE Ticket Centers in cities across North America including but not limited to: New York, Los Angeles, Toronto, & Montreal. Information on which centers are open, and their hours of operation will be listed at the top of the New Years Eve ticket page for that particular city (www.clubZone.com/NYE
11) Where is your Vancouver ticket center located? How do I get there?
Our office is located in Yaletown, downtown Vancouver. 1040 Hamilton Street, Suite 307, V6B 2R9. Hamilton is a one-way street, the two nearest cross streets are Nelson and Helmcken which are both one-way streets as well. You may enter our building from either 1039 Mainland, or 1040 Hamilton, whichever is easier for you. Office hours are 1:30pm – 6.00pm Monday to Friday excluding holidays unless otherwise posted. During the last week of December we are open 7 days a week.
12) Is your website secure? Is it safe for me to use my credit card online?
Yes our website is very secure. All pages (where sensitive data is collected) is protected by 128 bit encryption SSL provided by GeoTrust.com. We’ve processing hundreds of thousands of orders securely over the past 7 years without incident. Alternatively if you would like to order by phone you can call: 1.866.824.8212.
13) What is your policy on refunds & exchanges?
Our general refund policy is no refunds unless the event is cancelled or postponed. If you would like to request an exception to this policy, please submit your refund request online at www.clubZone.com/refund
. Please note that
only the event promoter/producer is authorized to allow refunds, and in most cases they will not.
14) Can my friends / family / spouse pick up my tickets?
Only the credit card owner can pick up tickets. When picking up tickets please bring a valid photo ID and the credit card used to make the purchase. If you are using your parents credit card you may alternatively have the tickets shipped to the billing address of the credit card.
15) What is the minimum drinking age in…?
Alberta Manitoba & Quebec 18, elsewhere in Canada 19. USA 21, UK 18, Australia 18.
16) Some events list several different drink terminologies, what do they all mean?
- Well drinks: run of the mill booze displayed on a bartender's speed rack. These are usually Absolut Vodka, cheap rum, etc. What bartenders usually put in your drink if you just ask for a vodka seven, as opposed to Grey Goose and seven.
- Call drinks: not your regular drink, call liquors, usually stuff a customer has to specify, a little bit up the price range.
- Top shelf: refers to the best booze the bar stocks, derived from the position of the premium liquor, on the top shelf. (Examples: Hennessey XO, Courvoisier, Belvedere, Grey Goose).
- Open Bar: Drinks are included in the price of the ticket. Usually well drinks.
- Top Shelf Open Bar or Premium Open Bar: Same as open bar except you have access to premium liquors (Example: Grey Goose Vodka).
17) Some events have many different ticket types. What do they all mean? What is the difference?
Many events will have different meanings and inclusions for each ticket type. Please refer to the specific info on each event page. Here are some commons terms that are used by many events:
- General Admission: Access to all the basic amenities of the party.
- VIP: All the basic amenities plus access to designated VIP areas within the venue.
- Seated VIP: All the basic amenities plus you are guaranteed a seat at a table. The seats are not assigned and no bottle or cocktail waitress services available.
- Ultra VIP: For groups of people who want a reserved table and bottle service. Each party has requirements with number of people per table.
- Platinum VIP Table: Same as Ultra VIP except you get additional bottles.